Privacy Policy

 

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

11+ Sutton Coldfield Tuition is committed to protecting your privacy and ensuring your personal data is handled securely and in accordance with UK GDPR.

2. Information We Collect

We may collect the following information:

  • Parent/guardian name

  • Child’s name and school year

  • Email address

  • Phone number

  • Any information submitted via contact or booking forms

  • Website usage data (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Arrange tuition sessions or assessments

  • Provide educational services

  • Send relevant updates about your child’s learning

  • Improve our website and services

We do not sell or share your data for marketing purposes.

4. Legal Basis for Processing

We process your data based on:

  • Consent (when you submit a form)

  • Legitimate interest (to respond to enquiries and provide services)

  • Contractual necessity (to deliver tuition services)

5. How We Store Your Data

Your data is stored securely and only retained for as long as necessary to:

  • Provide services

  • Meet legal or regulatory requirements

6. Cookies

We use cookies to:

  • Improve website performance

  • Understand how visitors use our site

  • Support analytics tools such as Google Analytics

You can manage your cookie preferences via our cookie banner.

7. Third-Party Services

We may use trusted third-party services such as:

  • Google Analytics (website usage tracking)

  • Contact form providers

  • Website hosting services

These providers only process data as necessary to deliver their services.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent at any time

  • Lodge a complaint with the ICO

9. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

11+ Sutton Coldfield Tuition
Email: admin@11plussuttoncoldfield.co.uk
Location: Sutton Coldfield, Birmingham

10. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page.